Terms and Conditions of Sale
General Terms and Conditions of Sale
1. Scope of Application
These Terms and Conditions of Sale apply to all orders placed on the website https://lyvia-uk.com/ by consumer customers. By placing an order, you fully and unconditionally accept these Terms.
2. Seller Identification
Name: TBN LTD
Company Registration Number: 17312402
Registered address: 71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom
Email: contact@lyvia-uk.com Website: https://lyvia-uk.com/
3. Products
Products offered for sale are described and presented as accurately as possible. Offers are valid while visible on the website and subject to stock availability. Minor variations may occur (e.g. colours may differ depending on screen settings).
4. Prices
Prices are displayed in Pounds Sterling (£) and include all applicable taxes unless stated otherwise. Delivery charges, where applicable, are added before order confirmation and clearly indicated. We reserve the right to change prices at any time; however, products are invoiced at the price in effect when the order is confirmed.
5. Orders
An order becomes final once full payment has been received, and a confirmation is sent by email. We reserve the right to cancel or refuse an order in cases of dispute, suspected fraud, or non-payment.
6. Payment
Payment is secure and can be made by credit/debit card via Shopify Payments. All transactions are secured via SSL encryption. Payment is taken at the time of order confirmation.
7. Delivery
Products are delivered to the address provided at checkout. Delivery times vary depending on the option selected and the destination, and are indicated before order confirmation. If delivery is delayed beyond 30 days from order confirmation, you may cancel the order and receive a full refund.
8. Right of Withdrawal
In accordance with the UK Consumer Contracts Regulations 2013, you have 14 calendar days from receipt of goods to withdraw from your purchase without giving a reason. Return shipping costs are borne by the customer unless stated otherwise. Refunds are issued within 14 days of receiving the returned goods.
9. Guarantees
All products benefit from the statutory rights under the UK Consumer Rights Act 2015, including the right to goods that are as described, of satisfactory quality, and fit for purpose. These statutory rights apply independently of any additional commercial warranty offered.
10. Liability
We are not liable for non-performance of the contract due to force majeure (natural disasters, strikes, etc.), nor for issues linked to internet use (data loss, hacking, service interruption, etc.).
11. Intellectual Property
All website content (text, images, videos, logos, design) is protected by copyright. Any reproduction or use without prior authorisation is strictly prohibited.
12. Personal Data
Personal data collected is used solely for order processing, in accordance with our Privacy Policy, and in compliance with UK GDPR. You have the right to access, rectify, and erase your data.
13. Governing Law and Disputes
Any dispute will first be resolved amicably. Failing this, the courts of England and Wales shall have jurisdiction.
14. Amendments
These Terms may be amended at any time. Updated terms apply to orders placed after publication.
15. Contact
📧 Email: contact@lyvia-uk.com
📮 Address: 71-75 West Street, Shelton Street, London, WC2H 9JQ, United Kingdom